Can Education Learn Something from Starbucks?

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Here is an interesting video that shares how Starbucks uses social media to reach out to its customers.  I think education and the public sector can learn much from this company.

http://money.cnn.com/video/magazines/fortune/2013/12/12/f-leadership-starbucks-cfo-troy-alstead-social-media.fortune/index.html

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